Payment Methods

Credit Card orders will be processed immediately. Note that we require a valid billing address match (the address your credit card statement is mailed to) before we can ship the order. If the shipping address is different, please fill in the billing information also to avoid delays.

On larger first time orders we require the package be shipped to the billing address. This is a requirement of the credit card companies as they do not consider it a valid transaction if a mail order is shipped to other than the billing address. Some credit card companies will allow you to specify another address as valid. This is fine with us, as long as it provides a valid address match when we process it.

A note about credit card authorizations: When placing on online order, your card is first authorized for the amount which lists it as a pending charge. We actually process the card once the order and address is verified. In some instances, the actual charge is posted to the account before the card company receives an updated list of pending charges. It can appear that you are being charged both the authorized amount of $50 and the actual purchase amount of $22.50. In reality, the pending charge will usually be removed with the next update. In no case will you be charged both amounts.

· Note that PayPal eCheck orders will be shipped after the eCheck clears

· Money Order orders will be held until money order is received.

· Personal check orders will be held until the check clears.

USA Shipping

(International shipment info - Click "International Shipping Policies" to the left.)
Our system automatically generates an address label based on the shipping information you provide in the Ship To parameter of the store when checking out only, not upon payment if using an alternate shipping method.

Note that standard shipping within the continental USA normally takes 2 - 7 business days during non-holiday periods. U.S. Mail and ground FEDEX packages are usually delivered within these guidelines, but they don't guarantee delivery by a certain day.

Heavier packages to Hawaii & Alaska may be shipped Parcel Post due to the cost.

If a package must arrive by a certain date, you may want to choose next day or 2nd day express delivery.

We ship Monday - Friday and orders received by noon CST will ship the same day processed. Total standard shipping cost for most Supplement orders within the continental USA is $7.50. ( Alaska , Hawaii , APO Puerto Rico & U.S Territories will ship U.S. Mail only and shipping will be the exact cost from the Post Office). Powders including Almased, Benefin, proteins and MSM are charged slightly higher when ordering 3 or more bottles (food items, liquids, oils, due to the heavy weight. Packages less than 2 lbs are shipped U.S Mail. Heavier items are shipped FEDEX Ground (within the continental USA ).

Express Shipping

Within the continental USA, signature required (order must be received by 2:00pm CST to ensure same day shipment, otherwise it will ship the following business day):

IF YOU CHOOSE TO WAIVE SIGNATURE ON EXPRESS SHIPMENTS WHEN ORDERING, WE NOR FEDEX CAN BE HELD RESPONSIBLE IF THE PACKAGE IS STOLEN OR DAMAGED ONCE DELIVERY HAS BEEN MADE!
Second Day (Mon - Fri delivery only, except holidays, also see weather statement below)
Next Day (by end of day) (Mon - Fri delivery only, except holidays, also see weather statement below)

Express Weather Delays - Note that if your express package is delayed due to weather anywhere along the route, it may not be delivered on time or the day expected. Fedex does not guarantee on time delivery under these conditions nor can we and no refund for shipping can be applied.

Note that Fedex only counts business days so a 2nd day package shipping on Thursday will be delivered the following Monday or Tuesday if shipped on Friday (assuming there is not a holiday in between). A next day package shipping on Friday is delivered the following Monday (assuming no holiday). Also see our weather delay statement above.

We ship Monday - Friday and all orders received by noon the same day.

Free Shipping Offers

You will find some promotional items that include free shipping. Free shipping only applies to those items where it is stated. Non-qualified items added to the free shipping items will add a shipping charge to the order.

All returns must be done within 30 days of delivery. NO EXCEPTIONS UNDER ANY CIRCUMSTANCES! The return must be accompanied with a written explanation from the person using the product why it is being returned.

You must call or email first to get an RMA number from us. The RMA number along with the credit card number to be credited (we don't keep your number on file for your protection) must be included in the package with the returned product. If payment was made with a money order, we will mail you a business check with your refund. PayPal payments will be refunded back to your PayPal account.

Any refused merchandise (or cancelled orders after the order has been processed) will not be accepted or refunded. We reserve the right to cancel an order at our discretion.